George Keith’s new BMW had just downshifted into first gear and nothing he did would make it shift up into second. He called the dealership, and they told him to bring it in at 7 am the next day. When he arrived, he was told that he was going to have to wait another hour because the mechanics did not start until 8 am. George was livid! Why would they have 7 am appointments if nothing could be done until 8? He had a meeting at 8 o’clock and now he was stuck in a waiting room. When the mechanics finally came on duty, they fixed his car in less than five minutes. This made him even angrier! If it was something so simple, surely, they could have squeezed him in the day before. Now, his entire day was behind schedule. George jumped in the car and took off, hoping to catch the end of his meeting. As he raced downtown, George looked over his right shoulder and saw an airliner flying low over the Hudson River. Then, th